Here are a list of the most frequently asked questions that our clients typically want to know prior to doing business with us.
If you want to know more then please start the conversation by calling us on 0203 2878 924 or use our contact form
We’ll simply send you an invoice, or you can sign up and pay via our website or over the phone. We accept Visa, MasterCard, Direct Bank Deposits and Cheques as well as PayPal or Skrill. Full details will be included on the Invoice.
Depending on the project and/or task, TR8 Media charge a fee on an hourly, daily, weekly, monthly or per project basis. For smaller projects done at our studios, the cost is based on the actual hours spent on the project. The project proposal will be based upon a fixed price or estimated hours spent. If a project requires a visit to your premises or further afield, TR8 Media usually applies a daily fee. For any project requiring travel, TR8 Media will also bill for the actual costs incurred for related travel expenses and (if necessary) accommodation. Please note the following: The exact fee will vary based on the expertise sought, the location of the project and other relevant factors. Our fee structure is in line with what you would expect to pay for similar professional services. Regardless of the project, TR8 Media will provide you with a written proposal outlining the costs in black and white. Work on the project would only begin after your acceptance of the proposal and payment of the initial deposit.
Yes. Even though TR8 Media always takes the utmost care to assure that your data and intellectual property are protected, we encourage the execution of a mutual non-disclosure agreement prior to any project initiation. We use an industry standard agreement which you may use or your organisation’s legal department may provide one. Please keep in mind that if your company agreement substantially deviates from our standard agreement, it may take longer to execute and/or may be refused.
At TR8 Media, we live and breathe our work and we are very honest and down to earth about the way in which we operate. Our designers, developers, producers and consultants have many, many years experience working on a range of projects internationally. We encourage you to look through our client testimonials and if you want a second opinion then please feel free to contact any of our clients who can tell you exactly what it is like to work with us. Why not request a free non-obligatory quote from us today?
We know how difficult it is to raise funds as a startup and how hard it can be to work on a budget. TR8 Media can offer you the option of spreading the cost of your project out over a period of time – interest free. Please contact us for more information as we look at each project individually.
Every project is different and because of that it is impossible to generalise and give a specific time frame for completion. The packages that are available to purchase direct from our website do have time frames for completion attached to them and each time frame is different. To see the time frame for completion on our packages please take a look through the items in our shop or alternatively contact us to discuss your exact requirements.
TR8 Media deal with international clients on a daily basis, distance is no barrier in the digital age. We use a variety of methods to keep in touch with our clients on a regular basis. The frequency of contact completely depends on the client’s preferences. We use a combination of phone calls, Skype calls, remote access and chats to keep in touch with our clients and to keep you in the loop. When it comes to file exchange, we prefer to use Dropbox or Mega or we can set up a bespoke FTP account.
You do. The website and your domain name are your property and can be taken with you if you ever choose to move to a different host.
Yes, this is completely left up to you. Every aspect of the website can be customised to your liking, including the colours. Just let us know what colours you’d like used.
No, there is not. If you run out of space in your top navigational menu you can easily add “sub-pages”. As a result there is literally no limit to the number of pages your website can have.
Yes, we offer 1 years FREE webhosting with any web design packages bought in our shop and our prices start yearly from £250 +VAT per annum. TR8 Media Web Hosting features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to domain registrations, SSL certificates, and other hosting account features. Our hosting accounts run on our superfast cloud based UK server farm and offering a cloud interface to control the functions of your hosting such as FTP accounts, emails, fileuploads, databases etc
A domain name is a unique address which points to your website. Eg. www.tr8media.com
Many personal sites use only the domain name of their Internet Service Provider (ISP) but we strongly recommend you get your own domain name if your site is a commercial enterprise.
First, you will need to check if the domain name you are looking for is available to be registered : you can use Nominet’s free on-line search facility – called WHOIS – in order to determine whether a domain name is available and, if not, the organisation or person to whom it is registered, and at what time that registration was made.
CMS stands for Content Management System. CMS’s are designed to simplify the publication of web content to websites and make changes instantly using any computer with an internet connection. Additionally, CMS allow content creators to easily edit and organise a website in a collaborative manner, adding video, music, blogs and much more.
This largely depends on what is involved, as well as how soon you, as the client, are able provide us with the essential documents, such as copy and pictures. A simple brochure site can be up and running in 1 or 2 weeks. More complex projects can take longer. When we know your exact requirements, we will send you a contract with a realistic end date. We know that project deadlines are very important : we will always do our utmost to meet them.
Yes. TR8 Media have a number of options for setting up an e-commerce website, including integration with popular payment providers like PayPal, Google Checkout and Sage Pay. Take a look at our E-Commerce FAQ’s for more details.
Yes, absolutely!. TR8 Media can design your website with a powerful content management system (CMS) that allows you to edit and add to the website we create. This puts the power in your hands to edit content, add pictures, videos, blogs and much more! We can even give you detailed training on how to use the CMS system.
Yes of course. TR8 Media design websites from the ground up so that they work well with search engines like Google, Bing and Yahoo. We offer onsite SEO as standard on all websites we create, which means that you can rest assured your site will be good to go. We pay careful attention to standards for web design and ensure each page is optimised for the keywords and phrases that you want to promote. Via the CMS you can define your own meta data, page titles, page addresses and other important SEO focused page elements. These elements, along with a variety of other aspects, are what search engines look for when determining their rankings. The better the website’s content, the more likely it is that your website will appear near the top of the search listings. We register your site and add monitoring tools so that you can see detailed statistics on the visitors to your site. We have years of experience in Search Engine Optimization (SEO) so you can be assured that your website will be fully optimised for all major search engines. As well as the initial onsite SEO, TR8 Media offer further services in SEO which come at an additional cost. We can provide assistance with the promotion of your website across the Internet with links to social media sites like Facebook and Twitter. We can also advise on the steps you can take to build up links to your website and increase your search engine ranking. Please contact us for more information on how TR8 Media can build your website rankings.
TR8 Media provide a fixed price quotation for every job based on a detailed understanding of your requirements. What your website will cost will depend, to a great extent, on what you want (number of pages required, functions on the website, CMS…) – as every website is unique, the time involved in one can vary considerably compared to another. This is why we offer a free price quote so we can give you an estimate as to how much the project will cost. The prices of our package deals start from as little as £750+VAT for a basic website. If you are considering a bespoke project with us then please contact us for a quotation. A deposit (typically 30% – 50%) is required with your order and the rest is payable after the site is completed to your satisfaction.
No, we do not.
Initially we upload the pictures for your first 20 products and 20 categories/sub categories to get you started.. If you would like us to add the products for you just let us know and we will provide you with a quote.
No you do not. Everything is controlled from an administration system (CMS) accessed from your internet browser.
Both you and your customers receive an email confirmation via email. All order history is tracked via the CMS which can then be viewed at any point in time by both you and your customers.
Yes. The online shop system offers a group discount system allowing you to give special prices to certain customers.
Yes we do!! A wishlist gives your customers the ability to add products to a list for tracking purposes. The customer can then return to purchase them at a later date. This feature is a great way to increase your chances of having repeat customers. The wish list feature: Enables your customers to keep track of products they would like to purchase in the future. Automatically updates once a product has been purchased. Allows your customers to purchase items directly from the Wish List.
Yes – you can even set limits on how long they will last or how many times they can be used.
Yes. The system will query an international currency converter to provide accurate currency rates.
Yes, you can choose to allow orders from overseas or restrict orders to just certain regions or countries (e.g. only accept orders from the UK).
You are provided with secure access to a very user-friendly administration system that gives you complete control over your entire online shop.
Yes, that is what we are here for. Our friendly team can walk you through the process. Best of all, we offer step by step guides and video tutorials in our client area that make it easy for you to take care of your online shop at your convenience.
Let us know how you want to ship your products and how much it will cost and we’ll work with you to figure out the best possible shipping solution. Common international shipping options such as FedEx and TNT are available as are more national suppliers such as flat rate or weight based, along with a variety of additional custom and courier based systems.
For the annual fee of £99 we can install an SSL Certificate into your online shop. An SSL certificate is only an optional addition for online shops that use Paypal as their payment gateway, however it is a requirement if using one of the banks payment gateways.
Yes, we have a wide range of payment gateways available including the widely accepted PayPal, allowing people to pay via their PayPal account or directly via credit card. Alternatively, we can integrate a payment gateway directly from your bank, allowing your customers to pay via credit card without ever leaving your website. Our payment gateways support both Visa and Mastercard and work with all leading international banks.
There is no limit. By using the user-friendly secure administration system you can add as many products and categories as you wish.
We have done all of the hard work already, meaning we can roll out the infrastructure for your online shop in a cost effective manner while still ensuring a highly professional design. All of the websites and online shops TR8 Media design and develop have their own unique custom style with a CMS based structure. The streamlined process TR8 Media follows ensures a business of any size can get their foot in the door for a reasonable price.
TR8 Media reserve the right to reject orders which go against our personal ethics, or which we deem indecent or inappropriate. We also reserve the right to reject orders for any reason, or for no reason at all. Generally speaking, we will not produce videos for products, services, or niches that are not normally considered “family friendly”. That would include (but is not limited to) anything related to hate, racism, violence, weapons, extremism, adult or pornographic content, occult / black magic, warez, piracy, gambling, drugs (both prescription and non-prescription), tobacco, pyramid / ponzi schemes, or anything illegal or unlawful. If you have any questions about the content which you intend to submit for video production, please contact us before placing your order.
As with all things – that depends entirely on your needs, requirements and desires. We could have an animated typographical project turned around in a few days but for a complex shoot it could be several months. TR8 Media aim to work to your deadlines; most films take three weeks to edit but if you are in a hurry then this time can be shortened significantly (depending on our workload). Filming can be completed in a matter of hours or it could take several days depending what is needed. Documentaries and talking heads could be shot as soon as the creative brief has been finalised, but films with actors or complex scenes will need more time to arrange shoots. Any production with significant animation or post production required will take longer to complete.Don't worry - TR8 Media can take care of the entire production from first ideas right through to delivery on DVD, internet or other formats. All you need is an audience and an outcome. Eg “I need to promote a new product or service to existing clients” or “I need to make 18-24 year-olds excited about my new venue” etc.